Here at Inland Surfer warranty issues are rare but they can happen – no one is perfect, not even the world’s most advanced epoxy infused wake surf board! Here is a step-by-step guide to addressing warranty issues with Inland Surfer products. Please see attached page for the official Inland Surfer Warranty.
Step 1 – Identify and Document: You’ve encountered an unexpected issue with your Inland Surfer product that you do not believe was caused by user error. What is the issue? Where is it located on the product? What is the product model in question? The fastest way to resolve a warranty claim is to be prepared – all parties involved need to have access to photo documentation of the issue for a preliminary assessment to determine the type of warranty claim that is to be made, as well as identifying elements of the product in question such as the serial number of the individual product (i.e. every board has a unique serial number below the fin boxes).
Step 2 – Contact: You’ve identified and prepared documentation of your warranty claim but what happens next? If you’ve purchased your product from a dealer, contact the dealer directly and submit your warranty claim and evidence. The dealer from which you’ve purchased your product will then facilitate the remainder of the warranty transaction with Inland Surfer. If you purchased your product direct from Inland Surfer by phone or inlandsurfer.com, submit your claim and documentation to firstname.lastname@example.org.
Step 3 – Product Evaluation: If Inland Surfer finds the documentation to be within the definition of a warranty claim OR finds the documentation to be inconclusive, you will be asked to send the product to Inland Surfer for physical warranty claim verification and product replacement. The purpose of the physical inspection is to verify that the damaged product was blemished or experienced product failure as a result of flawed construction and/or composition. This does not include external damage as a result of failure to care for the product which by its nature, is delicate. I.e. Damage done to the board by starting from the swim step of a boat or delamination after prolonged exposure to extreme heat and sun.
Step 4 – Replacement: After the warranty claim is verified by an in-house expert, Inland Surfer will replace the product and return it to you at no extra cost. We’re sorry for the inconvenience you’ve experienced but we’re confident in our product and this time around, we’ll get it right!
**To determine if your product qualifies for a warranty claim, please see below.**
INLAND SURFER warrants its products for one year from purchase date to the original purchaser to be free from major defects in material or workmanship. This warranty is subject to the following limitations.
The warranty is valid only when the product is purchased from an authorized Inland Surfer Dealer.
The warranty is valid only when the product is used for normal recreational activities and does not cover products used in demonstration, rental or teaching operations. This warranty does not cover damage caused by misuse, abuse, neglect or normal wear and tear including but not limited to pressure dings, heel dents, damage due to excessive sun or heat exposure, damaged caused by improper handling and storage, damage caused by use in board racks or damage caused by anything other than defects in the material and workmanship. Inland Surfer wake surf boards are designed for water starting with the proper rope only. Starting from the swim platform WILL VOID the warranty and any damage caused will not be covered under any warranty.
This warranty is void if any unauthorized repair, change or modification has been made to any part of the product.
INLAND SURFER will make the final warranty determination which will require inspections of the product. All products must be sent to INLAND SURFER via postage/freight prepaid.
Any approved returns must be shipped in original packaging. Products shipped by user to INLAND SURFER which have incurred freight damage due to user’s improper packaging of the product will not be covered by this warranty and any repairs or replacement parts, components or products needed will be invoiced in the full current price amount and returned freight collect to user. In case of a cancelled order that has been processed and shipped, it is the purchaser’s responsibility to provide returned shipment. ***Any damage incurred during return shipping will be the purchaser’s responsibility and will be charged at full price.
The Keenan Pro Models, Fly Boy Pro Models, Sean Pro Model, Caro Pro Model and Sweet Spot Ultra boards are built to competition level specifications and are not covered under any warranty. Any warranty consideration will be handled on a carefully inspected case by case basis.